Frequently Asked Questions

Everything you need to know about shopping with Giordano.

What is the standard delivery timeframe for my order?

Orders are typically processed within 24 hours. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can return items via mail or at any Giordano brick-and-mortar store within the same country of purchase.

How do I determine the right size for me?

Each product page features a detailed size guide. We recommend comparing the measurements listed against a similar garment you already own to ensure the best fit.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and localized digital payment options like Apple Pay and Google Pay.

How should I care for my Giordano garments?

To maintain the quality of our fabrics, we recommend washing in cold water and air drying. Specific care instructions are located on the inner label of every garment.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.